Privacy Policy

01

Overview

MarZen, Inc. ("MarZen," "we," "our," or "us") operates the website at www.marzen.ai and provides an AI-powered marketing automation platform. This Privacy Policy explains what information we collect when you visit our website, how we use it, and your rights regarding that information.

MarZen is primarily a business-to-business (B2B) platform. Our direct customers are companies and marketing teams, not individual consumers. This policy governs our website visitors and prospective customers. If you are a client using our platform under a separate agreement, that agreement's data processing terms govern the handling of your business data.

02

Data We Collect

We collect two categories of information from website visitors:

Information You Provide Voluntarily

When you fill out a contact form, request a demo, or subscribe to updates, we collect information you submit — typically your name, email address, job title, and company name. You choose what to share, and we only use it to follow up on your inquiry.

Information Collected Automatically

When you visit our website, our servers and analytics tools automatically collect certain technical data, including:

Your IP address and approximate geographic location (city/region level); the browser type, device type, and operating system you are using; the pages you visit on our site and how long you spend on them; the referring URL (e.g., the website or search result that brought you here); and timestamps of your visits.

This data is collected using cookies and similar tracking technologies. See the Cookies & Tracking section for details.

Information We Do Not Collect

We do not collect payment card numbers, Social Security numbers, or other sensitive financial identifiers on our website. We do not knowingly collect personal data from individuals under the age of 16.

03

How We Use Your Data

We use the information we collect for the following purposes:

To Operate and Improve Our Website

We analyze visitor behavior in aggregate to understand which pages are most useful, diagnose technical issues, and improve the overall experience on marzen.ai.

To Respond to Inquiries

If you submit a contact form or demo request, we use the information you provide to respond to your inquiry and follow up about MarZen's services.

To Send Marketing Communications

If you opt in, we may send you product updates, thought leadership content, or event invitations. You can unsubscribe at any time using the link in any email we send.

To Comply With Legal Obligations

We may use or disclose your information when required to do so by law, court order, or to protect the rights, property, or safety of MarZen, our users, or the public.

We do not sell your personal information to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects on you.

04

Cookies & Tracking

Cookies are small text files stored on your device when you visit a website. We use cookies to keep our site functional and to understand how visitors engage with it.

Managing Your Cookie Preferences

You can control or delete cookies at any time through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when a cookie is set. Note that disabling certain cookies may affect the functionality of our site. For more information, visit allaboutcookies.org.

05

Third-Party Sub-Processors

MarZen uses trusted third-party vendors ("sub-processors") to help deliver our website and platform services. These vendors are contractually obligated to protect your data and may only use it as directed by us. Below is a list of the key sub-processors involved in our website and operations:

We may update this list as our vendor relationships evolve. Material changes will be reflected in an updated version of this policy.

06

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law.

Website Analytics Data

Anonymized website analytics data is retained for up to 26 months to allow us to identify long-term trends. Raw session data is retained for a shorter period as determined by our analytics provider's settings.

Inquiry and Contact Data

If you submit a contact or demo request, we retain your information for as long as we have an active or prospective business relationship with you, or for up to 3 years after your last contact with us, whichever is earlier.

Deletion Requests

You may request deletion of your personal data at any time by emailing admin@marzen.ai. We will process your request within 45 days and confirm deletion. Certain information may be retained for legal compliance purposes.

07

Your Rights Under CCPA

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information. MarZen respects and honors these rights.

• 🔍
  Right to Know You have the right to request information about the categories and specific pieces of personal data we have collected about you, and the purposes for which we use it.
• 🗑️
  Right to Delete You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (e.g., legal compliance obligations).
• ✏️
  Right to Correct You have the right to request that we correct inaccurate personal information we maintain about you.
• 🚫
  Right to Opt Out of Sale or Sharing MarZen does not sell your personal information. We do not share personal information with third parties for cross-context behavioral advertising purposes.
• ⚖️
  Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA rights. You will not receive a lower quality of service for making a privacy request.
• 🔒
  Right to Limit Use of Sensitive Information We do not collect sensitive personal information as defined under CPRA (e.g., Social Security numbers, racial or ethnic origin, biometric data).

How to Submit a Request

To exercise any of these rights, email us at admin@marzen.ai with the subject line "California Privacy Request." We will verify your identity and respond within 45 days. We will not require you to create an account to submit a request.

08

Security

We take reasonable and appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/HTTPS), access controls, and regular security reviews of our infrastructure.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you believe a security incident has occurred involving your data, please contact us immediately at admin@marzen.ai.

09

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

We encourage you to review this page periodically. Your continued use of marzen.ai after any changes constitutes acceptance of the updated policy.

10

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how MarZen handles your data, please reach out.